ISO 9001 Quality Policy Statement

Purpose and scope

Lorrendraaier is a specialist in the registration of pleasure yachts, commercial cruising vessels, and work boats. We serve both maritime professionals – including yacht brokers, charter companies, shipyards, maritime lawyers, and yacht management companies – and private vessel owners.

This quality policy sets out the commitment of Lorrendraaier to delivering consistent, high-quality services, maintaining a culture of continuous improvement, and meeting all applicable requirements of the ISO 9001:2015 standard, relevant maritime legislation, and the expectations of our clients.

This policy applies to all activities and services carried out by Lorrendraaier.

Quality policy commitments

The management of Lorrendraaier commits to the following principles as the basis of its quality management system:

• Client satisfaction. Understanding and exceeding the expectations of our clients is central to everything we do. We aim to leave a positive impression at every point of contact, before, during, and after a registration.
• Monitoring and measurement. We monitor and measure client satisfaction on an ongoing basis. Feedback is actively collected, reviewed, and used to improve our services.
• Preventive and corrective action. We identify, record, and address potential and actual non-conformances during the execution of our work. Corrective and preventive measures are implemented in a structured manner to achieve continuous improvement.
• Annual quality objectives. Quality objectives are established annually to provide a structured framework for measurable improvement. Objectives are aligned with this policy and reviewed in management reviews.
• Internal and external audit programme. Progress against our quality management system is monitored through internal audits, management reviews, and external certification audits. Results are used to drive improvement.
• Continuous improvement of the management system. We are committed to the ongoing development and improvement of our quality management system. A structured and consistent focus on improvement is a defining characteristic of how we work.
• Compliance with applicable requirements. We comply with all applicable legal, regulatory, and contractual requirements, including those related to maritime registration law, data protection (GDPR), and the ISO 9001:2015 standard.
• Data privacy and security. All personal and commercially sensitive information entrusted to us by clients is handled in strict accordance with the General Data Protection Regulation (GDPR). Data is stored securely, used only for the purposes for which it was provided, and never shared or used commercially without explicit consent.
• Maintaining and expanding our agent network. We maintain good working relationships with established agents and maritime authorities in the European Union, enabling us to provide reliable, current, and effective registration services across multiple flag states.

Management responsibility

The management of Lorrendraaier takes direct responsibility for the establishment, implementation, communication, and review of this quality policy. The policy is communicated to all relevant parties and is publicly available on the Lorrendraaier website.

This policy is reviewed at least once a year, or when significant changes to the context or strategic direction of the organisation occur, to ensure it remains appropriate, adequate, and effective.

Authorisation

This quality policy has been established and is endorsed by the management of Lorrendraaier.