Customer ID Verification
Verify the identity of clients and counterparties online, before any transaction, contract, or charter proceeds. The client completes the check from their own device in minutes. You receive a clear, documented result. No emailing passport scans, no physical meeting, no manual review required.
Know who you are dealing with, before you proceed
In maritime business, the identity of the counterparty matters. A charter company handing over a vessel needs to know who the charterer is. A yacht broker completing a sale needs to confirm the buyer’s identity for KYC purposes. A maritime lawyer onboarding a new client needs a verified identity on file before any work begins.
The traditional approach – asking clients to email or post a copy of their passport – is slow, insecure, and increasingly insufficient as a compliance method. A scanned passport sent by email gives you no confidence that the document is genuine, that it has not been altered, or that the person sending it is actually the person in the photograph.
NaviDesk Customer ID Verification solves this. You send your client an invitation link. They open it on their smartphone or computer, scan their identity document, and take a selfie. An automated system checks the document for authenticity, extracts and records the data, and compares the selfie biometrically to the photograph on the document, confirming that the person is real and present, not a photograph or a mask.
The verification is complete in minutes. You receive a result with full documentation – approved or flagged – and a secure record of the check is stored for your compliance files. The entire process happens online, from anywhere in the world, without any physical documents changing hands.
Key facts
- Client completes the check from their own device
- No app to install, no account to create
- Passports, ID cards, and driving licences accepted
- 3,000+ document types from 200+ countries
- Biometric 3D liveness check included
- Result available within minutes
- Approved or suspected, with full detail on the outcome
- Secure record stored for compliance purposes
- GDPR-compliant data processing
- No subscription, credits used per verification
- Volume discounts available
Three steps : from invitation to verified result
The process is designed to be as simple as possible for your client, while giving you the highest quality verification result available.
You send the invitation
Enter the client’s name and basic details in NaviDesk. Send the invitation directly from the platform by email, or copy the link and send it yourself from your own email client, keeping all communication in one place under your own domain name.
You choose the language the invitation is sent in, so the client receives instructions they can follow clearly.
Your client completes the check
The client opens the link on their smartphone or computer, no app, no account. They photograph their identity document and take a selfie. The system automatically scans the document, extracts the data, and runs the biometric liveness check.
The check supports passports, national identity cards, and driving licences from over 200 countries, covering more than 3,000 individual document types, including documents in non-Latin scripts.
You receive the result
As soon as the client completes the process, you receive a notification. Open the report to review the verification result: approved or suspected, with full detail on any issues identified. The result is stored securely in NaviDesk as a documented record of the identity check.
If the client is already saved in NaviDesk from a due diligence check, the ID verification result is linked to that record automatically.
A clear outcome : approved or flagged
Every completed verification produces one of two results. The report tells you clearly which one has been returned and – where a verification is flagged as suspected – gives you the specific reason why.
A suspected result does not always indicate attempted fraud. It can also be returned when the process was not completed correctly: an expired document, a selfie that did not match the photograph, a document that was photographed in poor light, or a name entered at invitation that did not match the name on the document. The reason is always stated in the report.
Where a verification comes back as suspected, you can invite the client to repeat the process with a different document, or address the specific issue identified in the report. We are available to advise if the outcome raises compliance questions.
Approved
The document is genuine and has been verified. The biometric check confirms that the person presenting the document is the person in the photograph. The name matches the details entered at invitation. The verification is complete and the result is stored on file.
Suspected
Something in the verification process did not pass. The report gives the specific reason: possible causes include an expired document, a selfie that did not match the document photograph, a document that appears to have been altered, a name mismatch, or an incomplete process. Review the detail in the report before deciding how to proceed.
Automated checks, running in the background
When a client submits their identity document and selfie, a set of automated checks runs immediately. These are the checks that give the result its reliability.
Document authentication
The identity document is scanned and checked against a database of over 3,000 document templates from 200 countries and territories. Security features, formatting, and data fields are verified automatically.
Facial biometric matching
The selfie taken by the client is compared biometrically to the photograph on the identity document. Advanced algorithms confirm that both images show the same person.
3D liveness detection
The biometric check includes a three-dimensional liveness detection step that confirms the selfie is of a real, live person, not a printed photograph, a screen display, or a 3D mask.
International document coverage
Passports, national identity cards, and driving licences from over 200 countries and territories, including documents in non-Latin scripts such as Arabic, Cyrillic, Chinese, and Korean.
Automated data extraction
The data fields on the identity document – name, date of birth, document number, expiry date, nationality – are extracted automatically and recorded in the verification report.
Fraud detection
Checks for common document manipulation and fraud indicators, including altered data fields, inconsistent formatting, and document images that have been digitally modified.
No subscription. Pay per verification with credits.
NaviDesk Customer ID Verification works on a credit system. There is no monthly subscription, no minimum commitment, and no contract to sign. You purchase a bundle of credits in advance and use credits per verification. Credits do not expire within a billing period, and unused credits carry forward.
This model is well suited to the way maritime professionals actually work. Client verifications do not happen at a fixed monthly rate, they follow transaction activity. A credit-based system means you pay for the verifications you actually conduct, and nothing more.
10% discount through Lorrendraaier
Because NaviDesk is offered through Lorrendraaier, you receive a 10% discount on your credit purchases. Contact us to receive your discount code before you purchase.
The credit model and discount structure apply to the Due Diligence tool and the client ID verification tool. Credits purchased for one are available for the other. Digital Contract Signing is not included in this balance and is handled separately.
Simple, transparent, and usage-based
- No monthly subscription fee
- No minimum commitment or contract
- Credits purchased in advance
- Unused credits carry forward
- Volume discounts for larger credit purchases
- 10% additional discount through Lorrendraaier
- Same credit balance used across all NaviDesk tools
- Credits available immediately after purchase
Maritime professionals who need to verify who they are dealing with
NaviDesk Customer ID Verification is part of the NaviDesk professional toolset, available exclusively to maritime professionals, not to private vessel owners.
Charter companies
Verify charterers before the vessel leaves the berth. Confirm the identity of the person signing the charter agreement matches the verified identity on file, documented, reliable, and completed before handover.
Yacht brokers
Meet your KYC identity verification obligations on both sides of a transaction. Verify buyers and sellers online before the sale agreement is signed, without chasing passport copies or relying on scanned documents emailed across.
Maritime lawyers
Fulfil client identification obligations as part of your onboarding process. A verified identity check, stored securely and linked to the client record — gives you a documented, reliable basis for compliance with your professional obligations.
Specialised insurance companies
Verify the identity of policy holders and beneficial owners before cover is bound. A reliable, automated check replaces the manual review of emailed documents and gives you a consistent, auditable process.
Shipyards
Verify the identity of buyers before a build contract is signed. Know who your client is before work commences, with a documented identity check that satisfies your KYC obligations and can be retained on the project file.
Yacht management companies
Verify crew, owners, and service providers as part of the onboarding process. Keep a consistent, GDPR-compliant identity verification record for everyone associated with the vessels you manage.
Your clients’ data is handled with care
Identity verification involves personal data of a sensitive nature, passport scans, date of birth, biometric images. How that data is handled matters to your clients and to your own compliance obligations under GDPR.
NaviDesk Customer ID Verification is built on the iDenfy identity verification platform, which processes data in accordance with the General Data Protection Regulation. All personal data is handled securely, used only for the verification you have initiated, and is not shared commercially or used for any other purpose.
The result of the verification – the report you receive – confirms the outcome without you needing to hold copies of the identity document directly. The document itself is processed and stored within the secure platform, not in your own email inbox or file system.
GDPR compliant
All personal data processed in accordance with the General Data Protection Regulation. Data subjects’ rights are respected and enforceable.
No commercial data use
Client identity data is not shared with third parties or used for any commercial purpose other than the verification you have initiated.
Secure document processing
Identity documents are processed within a secure platform environment. You receive the verification result, not a copy of the document in your email or local file system.
ISO 27001 certified platform
The underlying iDenfy platform operates under ISO 27001 information security management certification, providing an additional layer of assurance on data security practices.
Frequently asked questions
Three tools, one platform
Due Diligence
Structured Know Your Client checks on clients and counterparties before any transaction proceeds. Sanctions and PEP screening included. Full audit trail.
Digital Contract Signing
Send contracts and agreements for legally valid digital signature. eIDAS compliant. Works across borders without additional setup.
Ready to verify your clients online?
Drop us a note and we will set up your NaviDesk access, explain the credit structure, and send you your 10% discount code before you make your first credit purchase. No subscription, no commitment, start with what you need and scale from there.